FAQ
Shopping Information
What products does NovaQuantify Health offer?
NovaQuantify Health offers a carefully selected range of premium vitamins, dietary supplements, OTC medications, sports nutrition, eye care products, personal care items, and wellness essentials from trusted global brands. We are committed to providing high-quality products that support your everyday health and well-being.
Are your products authentic?
Yes. We only source products from reputable manufacturers and trusted suppliers. We are committed to offering authentic, high-quality health and wellness products so you can shop with confidence.
Do you ship internationally?
Yes. We proudly ship to customers worldwide. Shipping availability may vary depending on local regulations and product restrictions in your country.
How much is shipping and how long will it take?
Shipping costs are calculated at checkout based on your destination and selected shipping method.
Estimated delivery times:
United States: 5–8 business days
International: 10–15 business days
Please note that customs clearance or carrier delays may affect delivery times.
Payment Information
What payment methods do you accept?
We accept a variety of secure payment methods, including:
Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay
How do I request a refund?
To request a refund, please contact our customer support team with your order number and the reason for your request. We will review your case and provide further instructions if your request qualifies.
How long does it take to receive my refund?
Once your refund has been approved, processing times generally are:
Credit/Debit Cards: 5–10 business days
PayPal: 1–5 business days
Digital Wallets: Processing times vary depending on the provider
Will I be charged customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other local fees determined by your country's customs authorities. These charges are the responsibility of the customer.
Order Returns
What is your return policy?
We accept returns for eligible products in accordance with our Refund & Return Policy. Returned items must generally be unused, unopened, and in their original packaging.
Please note that certain healthcare products may not be eligible for return due to safety and hygiene reasons.
How much is shipping and how long will it take?
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How long will it take to get my package?
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